Terms of Service

Core Services

• OAuth-based integration with Instagram and Facebook Messenger
• AI-powered automated responses using GPT-4 technology
• Business FAQ and knowledge base management
• Real-time message processing and response generation
• Multi-tenant architecture with complete data isolation
• Conversation history and analytics dashboard
• Customizable response templates and workflows
• 24/7 automated customer support capabilities

Platform Requirements

• Valid Facebook Page with messaging enabled
• Instagram Business or Creator account
• Authorization through Meta's OAuth 2.0 flow
• Compliance with Meta Platform Policies
• Active internet connection for webhook processing

Service Level Tiers

• Starter: Up to 1,000 conversations/month, 99.5% uptime SLA
• Professional: Up to 10,000 conversations/month, 99.9% uptime SLA, priority support
• Enterprise: Unlimited conversations, 99.95% uptime SLA, dedicated support, custom integrations

Registration Requirements

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Restrictions

• You must be at least 18 years old to use this service
• You may not use another person's account without permission
• You may not create accounts through automated means
• You are responsible for all activity on your account

Prohibited Activities

• Violate Meta's Platform Terms, Community Standards, or Commerce Policies
• Use the service for spam, phishing, or fraudulent activities
• Collect or store sensitive user data beyond conversation context
• Circumvent Meta's rate limits or API restrictions
• Share or transfer OAuth tokens to unauthorized parties
• Automate actions that violate Instagram or Facebook policies
• Process payment card information through the messaging system
• Create misleading or deceptive bot interactions
• Violate GDPR, CCPA, or other privacy regulations

Content Guidelines

All content created, uploaded, or transmitted through our platform must comply with applicable laws and must not contain material that is defamatory, obscene, or otherwise objectionable.

Your Content

You retain all rights to the content you create or upload to our platform. By using our service, you grant us a limited license to use, store, and process your content solely for the purpose of providing our services.

Feedback

Any feedback, suggestions, or ideas you provide about our service may be used by AXHE CONSULTANTS L.L.C. without any obligation to compensate you.

Billing

• Provide accurate and complete billing information
• Pay all fees according to the pricing plan you select
• Authorize us to charge your payment method for all fees
• Be responsible for any taxes applicable to your use

Subscription Terms

• Subscriptions automatically renew unless cancelled
• You may cancel your subscription at any time
• No refunds for partial months or unused services
• We reserve the right to change pricing with 30 days notice

Service Level Agreement (SLA)

• Uptime measured monthly excluding scheduled maintenance
• Service credits: 10% for <99.9%, 25% for <99.5%, 50% for <99%
• Credits applied to next billing cycle
• Excludes downtime from Meta platform issues
• Response time guarantee: <2 seconds for 95% of messages

Refund Policy

Annual plans: Pro-rated refund within 30 days. Monthly plans: No refunds for partial months. Service credits do not expire and are non-transferable.

Data Ownership

You retain ownership of all data you input into the system. We do not claim any ownership rights over your data.

Data Isolation

Each organization's data is isolated in separate environments with dedicated resources, ensuring complete privacy and security.

Data Processing

We process your data solely for the purpose of providing our services and in accordance with your instructions and applicable laws.

OAuth Token Security

• Tokens encrypted with AES-256 at rest
• Secure token refresh implementation
• Immediate token revocation upon account termination
• No token sharing between tenants
• Regular security audits of OAuth implementation

Message Data Handling

• Messages processed in real-time, not permanently stored by default
• Conversation history retained per your configuration (30-365 days)
• End-to-end encryption for data transmission
• GDPR-compliant data processing and storage
• Right to deletion upon request

No Warranty

We do not warrant that the service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.

Service Availability

While we strive for high availability, we do not guarantee any specific uptime percentage unless explicitly stated in a separate Service Level Agreement.

Maximum Liability

Our total liability to you for any damages shall not exceed the amount paid by you to AXHE CONSULTANTS L.L.C. in the twelve (12) months prior to the event giving rise to the liability.

Platform Requirements

• Maintain active, compliant Facebook and Instagram accounts
• Adhere to Meta's Messenger Platform Policy
• Comply with Instagram Platform Policy and Terms
• Respect Meta's rate limits and API usage guidelines
• Implement required data deletion callbacks

Your Responsibilities

• Ensure your bot responses comply with Meta's content policies
• Maintain appropriate response times to user messages
• Provide clear bot disclosure to users
• Handle user data according to Meta's requirements
• Report any security incidents involving Meta platforms

Platform Changes

Meta may change their APIs or policies at any time. We will make reasonable efforts to maintain compatibility but cannot guarantee uninterrupted service during platform transitions.

Informal Resolution

First attempt to resolve any dispute by contacting our support team at axheconsultants@gmail.com. We will work in good faith to resolve your concerns within 30 days.

Arbitration Agreement

• Binding arbitration through the American Arbitration Association
• Arbitration conducted in San Francisco, California
• Each party bears their own costs unless arbitrator determines otherwise
• Class action waiver: disputes resolved individually
• Small claims court exception for qualifying claims

Limitation Period

Any claim must be brought within one (1) year after the cause of action arises, or such claim is permanently barred.

Termination by You

You may terminate your account at any time by contacting us or through your account settings.

Effect of Termination

Upon termination, your right to use the service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive.

Data Retention

Upon termination, we will retain your data for 30 days to allow for data export. After this period, your data will be permanently deleted.

Entire Agreement

These Terms constitute the entire agreement between you and AXHE CONSULTANTS L.L.C. regarding the use of the service.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

The failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force Majeure

Neither party shall be liable for any delay or failure due to causes beyond reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Export Compliance

You agree to comply with all applicable export and import laws and regulations, including U.S. export controls and economic sanctions.

Contact Information

For questions about these Terms, contact us at axheconsultants@gmail.com or at our mailing address: AXHE CONSULTANTS L.L.C., 25 SE 2nd Ave Ste 550 # 811, Miami, FL 33131, United States.