Data Deletion Instructions
We respect your right to control your personal data. You can request deletion of your data at any time. This page provides comprehensive instructions for data deletion in compliance with GDPR, CCPA, and Meta platform requirements.
How to Request Data Deletion
To request the deletion of your personal data, please use the email method below.
Email Request
Send an email to axheconsultants@gmail.com with the following information:
Subject: Data Deletion Request Dear Privacy Team, I request the deletion of all my personal data associated with: - Instagram username: @yourbusiness - Facebook Page: Your Business Name - Account email: you@example.com Please confirm when the deletion is complete. Thank you, [Your Name]
What Data Will Be Deleted
Upon receiving your request, we will delete the following data categories:
For Business Accounts (Our Clients)
- Account registration information
- Business profile and settings
- OAuth tokens and access credentials
- All conversation history
- Analytics and usage data
- Custom configurations and FAQs
- Payment information (except as required for tax records)
For End Users (Customers who message businesses)
- Message history with the business
- User ID associations
- Any stored interaction data
- Language preferences
- Conversation context and metadata
Data We Cannot Delete
We may retain certain data when required by law or for legitimate business purposes:
Legal Requirements
- Transaction records for tax purposes (retained for 7 years)
- Data subject to legal holds or investigations
- Records required for regulatory compliance
- Data necessary to defend against legal claims
Anonymized Data
Anonymized aggregate data that cannot identify you may be retained for service improvement and statistical analysis.
Processing Time
We follow a structured timeline to ensure your data deletion request is handled properly:
Timeline
- Acknowledgment: Within 48 hours of receiving your request
- Identity Verification: May take 1-3 business days
- Deletion Completion: Within 30 days of verification
- Confirmation: You will receive email confirmation when complete
Expedited Processing
For urgent requests related to safety or security concerns, contact our Data Protection Officer directly at axheconsultants@gmail.com
Data Portability
Before deletion, you have the right to receive a copy of your personal data:
How to Request Your Data
- Email axheconsultants@gmail.com with subject 'Data Export Request'
- We will provide your data in JSON or CSV format
- Data export will be delivered within 7 days
- The export includes all personal data we hold about you
Format Options
Data can be provided in machine-readable formats (JSON, CSV) or human-readable formats (PDF) based on your preference.
Third-Party Services
Important information about data stored on third-party platforms:
Meta Platforms (Instagram/Facebook)
- Messages sent through Instagram/Facebook are also stored by Meta
- To delete data from Meta's platforms, visit: https://www.facebook.com/help/delete_account
- We cannot delete data from Meta's servers on your behalf
- OAuth token revocation will disconnect our service from your Meta accounts
Other Services
If you've connected other services through our platform, you may need to request deletion from those services separately.
Verification Process
To protect your privacy, we verify identity before processing deletion requests:
Verification Steps
- We will send a verification code to your registered email
- You must confirm the code within 48 hours
- For business accounts, we may require additional verification
- If verification fails, we'll contact you for alternative verification methods
Security Measures
We use multi-factor verification to ensure that only authorized individuals can request data deletion.
Right to Withdraw Consent
You can withdraw consent for data processing at any time:
How to Withdraw Consent
- This will trigger automatic data deletion process
- Service access will be terminated immediately
- Deletion follows the same 30-day timeline
- You can withdraw consent through any of the deletion request methods
Children's Data
Special provisions for data of individuals under 18:
Immediate Deletion
- Data is deleted immediately without requiring a formal request
- No verification process is required
- Parents/guardians can request immediate deletion
- We do not knowingly collect data from children under 18
Contact Information
For questions or assistance with data deletion:
Privacy Team
- Email: axheconsultants@gmail.com
- Data Protection Officer: axheconsultants@gmail.com
- Phone: +1 (555) 123-4567
- Response Time: We aim to respond within 48 hours
Mailing Address
AXHE CONSULTANTS L.L.C. 25 SE 2nd Ave Ste 550 # 811 Miami, FL 33131 United States
Need Help?
Our privacy team is here to assist you with any data deletion requests or questions.
Email:axheconsultants@gmail.com
Phone:+1 (555) 123-4567
Address:AXHE CONSULTANTS L.L.C., 25 SE 2nd Ave Ste 550 # 811, Miami, FL 33131, United States